As a sole practitioner, 100% of my income comes from my valued clients (that's you!).
When you cancel on short notice, my livelihood is jeopardized. You're also taking an appointment away from someone else who could benefit from my care.
I have a strict 24-hour cancellation policy. If you cancel or reschedule your appointment with less than 24 hours' notice, for any reason, the card on file will be charged for the full treatment cost. If you’re 30 minutes late, your appointment will be cancelled.
I mean, really, for ANY REASON. This includes: Illness, injury, emergencies, alien abduction etc...
Think of your massage like a concert ticket. If you can’t make it, you either send a friend in your place or absorb the cost.
It's not a punishment; it's protection of my most valuable resource—my time.
The good news? I honour my policy in reverse! If I ever cancel on you with short notice, your next massage is free. I value your time and require the same in kind.
Thank you for your support and understanding.